MAINTENANCE

Hardware maintenance contracts

CompsaOnline can provide maintenance service for your company. A team of highly-trained technicians will be available by telephone consultation or by personally assisting you at your workplace if needed. This service has an annual price and includes the following:

Corrective maintenance

It consists in the reparation of breakdowns and malfunction of the equipment. Malfunctioning meaning that equipment cannot perform as expected due to some kind of failure. We guarantee our assistance within 24h and a solution in maximum 48h. If the problem could not be resolved within the maximum time, we will temporarily replace your device with one that has similar features until we can fix the affected equipment. In the case of personal computers we will recover the data if possible.

Preventive maintenance

We will check the equipment twice a year to make sure it works properly and detect possible failures before they affect the correct operation of the equipment.